Privacy Policy

1 Information We Collect

When you make a reservation, submit an inquiry, or interact with our concierge desk at Villa Nuova, we may collect the following information:

• Contact Details: Full name, email address, phone number, and residential country.
• Reservation Preferences: Check-in and check-out dates, selected accommodation (Double Room, Triple Room, Family Room, Apartment 01, or Apartment 02), number of guests, and special dietary or accessibility requests.
• Travel Concierge Details: Flight arrival information if requesting airport chauffeur transfers via our partner Thara Lanka Tours.
• Technical Data: Browser type, device characteristics, IP address, and anonymized cookies to optimize site navigation.

2 How We Use Your Information

We process your personal information strictly for legitimate hospitality and guest management purposes:

• To confirm, process, and manage your accommodation bookings and custom requests.
• To coordinate airport chauffeur transfers and tailor-made tours with your consent.
• To provide customer support and respond to pre-arrival concierge messages.
• To comply with Sri Lanka tourism board legal registrations and tax obligations.
• To maintain the safety, security, and tranquility of our estate and all staying guests.

3 Data Protection & Security

We employ robust digital and organizational security measures to protect your personal details against unauthorized access, loss, alteration, or disclosure. All electronic transactions and communications are encrypted using modern Transport Layer Security (TLS/SSL).

4 Third-Party Disclosures & Partners

We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service partners under strict confidentiality:

• Thara Lanka Tours: When you request airport pick-up, drop-off, or island-wide day tours, relevant travel dates and names are provided to facilitate transportation.
• Law Enforcement: If required by applicable Sri Lankan statutory law or legitimate government regulations.

5 Your Privacy Rights

You have the right to request a copy of the personal information we hold about you, request corrections to inaccurate records, or request complete deletion of your personal records following your stay (subject to mandatory legal retention periods).